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This dress could be custom made, there are no extra cost to do custom size . Please choose “Custom Size” option when you check out and leave your detailed body measurements in order note Here are all measurements we need for customization.

Bust______________inch/cm

Waist_____________inch/cm

Hip_______________inch/cm

Hollow to floor______inch/cm

Height_____________inch/cm

Arm girth__________inch/cm(Need for dresses with sleeves)

Arm length_________inch/cm(Need for dresses with long sleeves)

Neck circumference_____inch/cm(Need for dresses with high neck)

Can I order other colors? Any extra cost?

All dresses can be made in any color you want. No extra cost. You can check the color chart and put the color number in order note. If you can not find the color you want, you can email us the photo of the color. We will match the color.

Our Brand :

FAQ:

1.How long delivery will take?

Delivery Time = Processing Time + Shipping Time

Standard delivery 15-25 days
Rush delivery 7-15 days

Note: 1.For rush delivery.If you need the dress less than 7 or 15 days. Please

note us the date you need the dress, we will put your order on prior schedule and make sure you receive it on time. 2.For some styles with complicate beading and hand work, it may take few more days for processing.

Other questions you may have:

Q: Can I change the style of the dress? Any extra cost?

A: Yes, styles can be customized as your request. The cost depends on what kind of change you need. Normally it will cost extra $10-$30. Please email us for details.

Q: Do you have real stores? Where can I try the dress on? I am a bit nervous to order the dress online without trying it on first.

A: We are so sorry but we do not have real stores in your place and we just do online business. We make high quality dresses in accordance with the pictures. While shopping online, you can also enjoy more competitive prices. Please feel free to contact us and we are willing to give you some professional suggestions.

Q: Can I change the size and color for my dresses after payment?

A: Size and color can be changed within 24hours after you ordered .

Q: What does “hollow to floor” mean, I am hoping to put in the custom order.

A: Hollow to Floor is the length from your hollow (center of the collarbone) to the floor. When you measure it, please take the tape from your front, with bare foot. You should stand upright and your feet should keep together.

Q: Can I cancel the order after payment?

A: Order can be cancelled within 24hours after you ordered ,Over 24 hours , the order can not be cancelled anymore ,because we already started to make it . thanks for your understanding .

Return Policy:

We will accept returns if dresses have quality problems, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right, but we offer free modify.
Please see following for the list of quality issues that are fully refundable for:
Wrong Size, Wrong Colour, Wrong style, Damaged dress- 100% Refund or remake one .

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of ana-fashion (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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Blush Pink Muslim Evening Dresses Long Sleeves

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